Refund policy
Returns and refunds
We want you to love every piece you buy from So You! Boutique. If something isn't quite right, here's how returns work.
Change of mind
You can return a full-priced item within 7 days of receiving it for a refund, store credit or an exchange. It needs to be unworn, unwashed and in the same condition you received it, with the tags still attached.
Exchanges and sizes
Want a different size or a different piece? Just let us know within 7 days and we'll happily swap it for you.
Items we can't take back
- Sale items can't be refunded for change of mind.
- For hygiene reasons, we can't take back jewellery or earrings.
- Gift vouchers can't be refunded.
Faulty items
If something arrives faulty or damaged, please get in touch straight away. Your rights under the Consumer Guarantees Act 1993 are not affected by this policy, and we'll always put things right.
How to return something
- Email [email protected] or call 03 313 1720 with your order number.
- Post it to So You! Boutique, Shop 3, 188 High Street (Conway Building), Rangiora 7400, or pop it into the boutique.
- We'll sort your refund, exchange or store credit within 5 working days of receiving it. Refunds go back to your original payment method.
Return postage
Return postage is paid by you, unless the item is faulty. We recommend a tracked service, as we can't be responsible for parcels lost on the way back to us.
Questions?
We're always happy to help. Call us on 03 313 1720 or email [email protected].