Home / FAQs
Help
Frequently asked questions
Here are the questions we hear most. Can't find what you're after? Give us a call on 03 313 1720 or email [email protected].
Shopping online
What sizes do you stock?
We stock NZ sizes 6 to 26, and many labels use XS to XXXL. Sizing varies a little between labels, so have a look at our size guide or give us a call and we'll happily help.
Is everything in store also online?
Yes! Our full range is online, and new arrivals go up as they come in. If you'd love to try something on first, pop in and see us.
What's So You! Curve?
So You! Curve is our collection of gorgeous pieces in sizes 18 to 26. Shop So You! Curve
Can I ask about a piece before I buy?
Of course! Call us on 03 313 1720 or email [email protected] and we'll tell you all about fit, fabric and how to wear it.
Delivery & returns
How long does delivery take?
We send orders within NZ in 1 to 3 working days. Rural addresses may take an extra day or two. See Delivery & Returns for all the details.
Do you offer free delivery?
Yes! NZ delivery is free on orders over $200, and $10 on orders under that. Pick-up in store is always free.
Can I collect my order in store?
Yes! Choose click & collect at checkout and pick up from us at 188 High Street, Rangiora. We'll give you a call when it's ready.
Do you ship overseas?
Yes, we send to Australia for $55. For anywhere else, give us a call on 03 313 1720 and we'll see what we can do.
What if it doesn't fit?
No problem at all! You can swap for a different size within 7 days of purchase. You can also send a piece back within 7 days, with the tags attached, for a full refund, store credit or an exchange. Just email or call us and we'll help. (We can't take back jewellery, for hygiene reasons.)
Can I return sale items?
Sale items can't be refunded, so if you're unsure about size, give us a call before you buy and we'll happily help.
In store & services
Where are you and when are you open?
You'll find us at Shop 3, 188 High Street (Conway Building, ground floor), Rangiora.
Monday: 10am – 4pm
Tuesday – Friday: 9am – 5pm
Saturday: 10am – 3pm
Sunday & public holidays: Closed
Do I need an appointment to shop?
Not at all, just pop in. If you'd like dedicated time with Debbie, book a Colours Plus or Personal Styling session.
How do I book a workshop like the 12 Piece Pack?
Workshop tickets are sold online, just like a product. Head to Events & workshops, pick your date and check out. Seats are limited, so get in quick!
Can you hold something for me?
Yes! If you see something online you'd love to try on, give us a call on 03 313 1720 and we'll pop it on hold for a couple of hours. As it's live on the website, we can't hold it for longer.
Colours & styling
What are the colour seasons?
We use four seasons. Spring is warm, bright and clear. Summer is cool, light and soft. Autumn is warm, deep and golden. Winter is cool, deep and clear. Read more about the seasons.
How do I shop by my season?
Every piece on our website is tagged with the seasons it suits. In the shop, choose Spring, Summer, Autumn or Winter from the filter and you'll see the shades picked for you.
I don't know my season. Can you help?
I'd love to! Book a Colours Plus session and we'll find your season together. You'll take home your very own colour palette.
How do I book Colours Plus or Personal Styling?
Book online on the Colours Plus or Personal Styling page. Just pick a day and time that suits. You can also call us on 03 313 1720.
Gift vouchers & payment
Do you have Afterpay?
Yes, you can use Afterpay online and in store.
Can you host a private event?
Yes! We can run our workshops privately for a corporate event, a hens do, a special birthday and more. Get in touch and we'll talk through the options.
How do gift vouchers work?
Our gift vouchers come in $50, $100, $150, $200 and $250, and we can email them or courier a printed voucher to you. They can be used in store for clothes, and for our Colours Plus and Personal Styling sessions too. To use one on an online order, just give us a call on 03 313 1720. Vouchers are valid for 3 years.
What payment methods do you accept?
Online, we take Visa, Mastercard, Afterpay, Apple Pay and Google Pay. In store, we also take EFTPOS and cash.